The deal between us, in plain words first. The full legal version sits right under each summary.
Buying hair online is a big decision, and you deserve to know exactly where you stand. Every section below starts with a short in plain words summary so you can get the point fast. The full terms under each summary are the official version.
By using this site or ordering from us, you agree to these terms. Sovereign Weft is a brand of Geminus Holdings LLC, a Texas company.
These Terms of Service ("Terms") are a binding agreement between you and Geminus Holdings LLC, a Texas limited liability company doing business as Sovereign Weft ("Sovereign Weft," "we," "us," or "our"). By accessing sovereignweft.com (the "Site"), placing an order, or contacting us to arrange a custom order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or place an order.
You need to be 18 or older, and the payment method has to be yours to use.
You must be at least 18 years old and able to form a binding contract to place an order. By ordering, you represent that the information you provide is accurate and that you are authorized to use the payment method you submit.
This is real human hair, so every bundle is a little different. Small differences in color, texture, and shedding are normal, not defects. We always recommend a professional install.
Prices are in USD and can change. If we make a pricing mistake we can cancel the order and give you a full refund. Your order is final when it ships.
You pay in full at checkout through Stripe. We never see your card number.
Payment is due in full at the time of order. Card payments are processed by Stripe, Inc.; we never receive or store your full card number. You authorize us, through Stripe, to charge the total shown at checkout. You are responsible for all applicable sales and use taxes, which are calculated at checkout where required by law. Custom orders are invoiced separately and must be paid in full before production begins.
Want something custom? Email hello@sovereignweft.com. Custom units are made just for you, so they are final sale once paid, apart from a verified defect.
Custom orders (custom colors, custom units, special lengths or densities, or anything outside the standard catalog) are arranged by email at hello@sovereignweft.com. Custom orders are made to your specifications and are final sale — they cannot be canceled or refunded once payment is received, except for a verified manufacturing defect reported under Section 8. Custom orders may need extra processing time, which we will confirm with you in writing.
Shipping on hair is free and built into the price. Plan for 5–7 business days of processing and about 10–20 business days in transit. Accessories ship separately from inside the U.S. Please double-check your address.
Opened, worn, washed, or altered hair cannot come back. Unopened, sealed items can be returned within 7 days with our approval first, minus a 15% restocking fee. A wrong item or a defect has to be reported within 48 hours, before install.
Hair and wigs are personal-care items. For hygiene reasons, and to protect every customer, our return policy is strict.
Any item that has been opened, unsealed, tried on, worn, installed, washed, brushed, combed, cut, colored, bleached, heat-styled, chemically processed, or otherwise altered — including any wig whose lace has been cut, plucked, bleached, or tinted — cannot be returned or exchanged.
Custom orders, opened accessories (including mousse and other liquids), and any item marked final sale cannot be returned except for a verified defect as described above.
You may cancel a standard catalog order for a full refund only by emailing us within 12 hours of ordering and before the order has entered processing. After that, the order cannot be canceled and is subject to this return policy.
If something goes wrong, email us before you go to your bank. We would much rather fix it with you directly.
If you have a problem with your order, you agree to contact us at support@sovereignweft.com and give us a reasonable opportunity to resolve it before filing a dispute or chargeback with your bank or card issuer. If you file a chargeback without contacting us first, or for an order that was delivered as described, we will contest it and provide your order records, these Terms, and proof of delivery to your card issuer. We may refuse future orders from anyone who files an unwarranted chargeback, and we may recover any amounts, fees, and costs caused by a fraudulent or bad-faith chargeback.
If you share install photos or tag us, we may repost them to show off your look, and we will credit you where we can.
If you tag or mention us, or send us photos, videos, reviews, or other content (for example, an install photo on Instagram), you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and share that content to promote Sovereign Weft, with credit where practical. You confirm you have the right to grant this license. We will remove your content from our own channels if you ask.
Our name, crown monogram, photos, and site design belong to us. Please do not copy them.
All content on the Site — including the Sovereign Weft name, logos, monogram, photography, video, product descriptions, and design — is owned by or licensed to Geminus Holdings LLC and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, or use any of it for commercial purposes without our prior written permission.
Use the site honestly. No fraud, no scraping, and no reselling without permission.
You agree not to: use the Site for any unlawful purpose; place fraudulent orders or use a payment method you are not authorized to use; buy products for unauthorized resale; scrape, copy, or harvest Site content, photos, or pricing; interfere with or try to gain unauthorized access to the Site or its systems; or impersonate any person. We may suspend or refuse service to anyone who violates these Terms.
Apart from the defect remedy in Section 8, products come as they are, with no extra promises.
EXCEPT FOR THE LIMITED DEFECT REMEDY IN SECTION 8, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS, MATCH YOUR NATURAL HAIR, OR LAST FOR ANY PARTICULAR PERIOD, OR THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
Our liability is limited. It is never more than what you paid for the item the claim is about, and we are not responsible for damage from install, coloring, or styling.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL GEMINUS HOLDINGS LLC, SOVEREIGN WEFT, OR OUR MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, ANY LOSS OF PROFITS, INCOME, OR DATA, OR ANY DAMAGE TO YOUR HAIR, SCALP, OR PERSON ARISING FROM INSTALLATION, PROCESSING, OR USE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
If you misuse the site or the products and that causes a claim against us, you are responsible for it.
You agree to defend, indemnify, and hold harmless Geminus Holdings LLC and its members, managers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site or any product, content you provide, or your violation of any law or the rights of a third party.
Texas law applies. Any court case is handled in Dallas County.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules, and Section 17 is also governed by the Federal Arbitration Act. Subject to Section 17, any legal action arising out of or relating to these Terms, the Site, or any product must be brought only in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction of those courts.
Talk to us first and give it 30 days. If we still cannot fix it, the dispute goes to individual arbitration or small claims court, not a class action. You can opt out within 30 days of your first purchase.
We are not responsible for delays we cannot control, like customs, weather, or carrier problems.
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including carrier or customs delays, supplier or manufacturing disruptions, natural disasters, pandemics, government action, labor disputes, internet or utility outages, or war.
Receipts, notices, and agreements can come to you by email.
By using the Site or placing an order, you consent to receive communications from us electronically, including by email, and agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing.
These terms and our Privacy Policy are the whole agreement. If one part does not hold up, the rest still applies.
These Terms and our Privacy Policy are the entire agreement between you and us about the Site and your purchases. If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the rest will remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them without restriction. Section headings are for convenience only.
If we update these terms, the new date shows at the top. New terms only apply to orders placed after the change.
We may update these Terms at any time by posting the revised version on this page with a new "Last updated" date. Changes apply to orders placed after they are posted. Continued use of the Site after changes are posted means you accept them.
Questions? We are real people. Email us any time.
Geminus Holdings LLC d/b/a Sovereign Weft
4020 N MacArthur Blvd, Suite 122, PMB 1004
Irving, TX 75038, United States
Email: support@sovereignweft.com
Phone: (469) 751-7199
The plain-words summaries are only there to help you read along. If a summary and the full text ever seem to differ, the full text is what counts.
Still have a question? Ask us before you order. We would rather answer it now.
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