Shipping & Returns

Shipping

Where your order ships from

Our hair products (bundles, wigs, closures, frontals, crochet hair, clip-ins, and ponytails) are made by our manufacturing partners in Vietnam, India, and China. Depending on the product, your order ships either directly from the manufacturer or from us in the United States. Either way, plan for the timeline below. Accessories (brush, comb, and mousse) ship separately from within the United States.

How long it takes

• Processing: hair orders are quality-inspected and processed within 5–7 business days before they ship.
• Transit: after dispatch, hair orders usually arrive within about 10–20 business days.
• Total: plan for roughly 15–27 business days from order to delivery. Delivery dates are estimates and are not guaranteed. Carrier, customs, weather, and holiday delays can happen.
• Custom orders may need extra processing time. We confirm it with you by email before you pay.

Cost

• Hair: shipping is free to US addresses and already included in the price.
• Accessories: $8 flat shipping, shown as its own line at checkout, because they ship separately.
• Sales tax is calculated at checkout.

Where we ship

We currently ship to addresses in the United States only. Please double-check your address at checkout. We can't redirect a package once it has shipped, and reshipping a returned-to-sender package is at your cost.

Lost packages

Once tracking shows a package as delivered, we are not responsible for loss or theft. If a package is lost in transit, email support@sovereignweft.com within 30 days of the estimated delivery date and we will help file a carrier claim.

Returns

Hair and wigs are personal-care items, so for hygiene reasons our return policy is strict.

Opened items are final sale

Anything that has been opened, unsealed, tried on, worn, installed, washed, brushed, cut, colored, heat-styled, or otherwise altered cannot be returned or exchanged. That includes any wig whose lace has been cut, plucked, bleached, or tinted.

Unopened items: 7 days

• Unopened items in their original sealed packaging, with all tags and bands intact, can be returned within 7 days of delivery.
• Email support@sovereignweft.com with your order number and get written approval before you send anything. Returns sent without approval are refused.
• You pay return shipping by mail and must use a trackable service.
• Approved returns have a 15% restocking fee. Shipping is part of the price, so it is not refunded.
• We don't offer exchanges. Place a new order for a different item.
• Refunds go back to your original payment method within 10 business days after we receive and inspect the item.

Wrong item or defect: 48 hours

• Inspect your order as soon as it arrives. Email support@sovereignweft.com within 48 hours of delivery with your order number and clear photos or video, before the hair is installed, washed, cut, colored, or altered.
• If we confirm the problem, we replace the item or refund its price.
• Natural variation in color or texture, normal shedding, and damage from installation, processing, or care are not defects.

Final-sale items

Custom orders and opened accessories (including mousse) can't be returned, except for a verified defect.

Cancellations

To cancel a standard order for a full refund, email us within 12 hours of ordering, before it enters processing. After that, the return policy above applies.